Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Tickwright", "we", "us", or "our" refers to the watch repair and restoration business operating from 18 Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia.
• "Service" refers to any watch repair, battery care, movement rebuild, or collection custodianship work performed by Tickwright, and the use of this website.
• "User" or "you" refers to any individual who accesses this website or brings a watch to Tickwright for service.
• "Agreement" refers to these Terms and Conditions together with any written service agreement made between Tickwright and the User.
• "Piece" refers to any watch or timepiece brought to Tickwright for inspection or service.

2. Acceptance of Terms

By using this website, submitting an enquiry form, or bringing a piece to Tickwright for service, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you should not use this website or our services.

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement. By submitting a service enquiry or leaving a piece with us, you represent that these conditions are met.

3. Services Provided

Tickwright offers the following service lines from its workshop in George Town, Penang:

• Quartz and battery module care (including solar and kinetic models)
• Vintage automatic movement rebuilds (calibres from the 1950s through the 1980s)
• Collection Custodianship Programme (annual arrangement for owners of six or more mechanical pieces)

Services are available to clients who present or deliver pieces to our workshop in George Town, Penang. We do not currently offer postal or courier service intake.

We reserve the right to decline service on any piece that falls outside our stated scope or that we assess as unsuitable for service without risk of further damage.

4. User Responsibilities

When using this website or engaging our services, you agree to:

• Provide accurate information about the piece and any known service history
• Disclose any known damage, previous repair work, or modifications to the piece
• Confirm that you are the owner of the piece or have authority from the owner to authorise service work
• Not submit false or misleading enquiries through this website
• Collect or arrange collection of your piece within a reasonable time after notification that work is complete

Pieces left uncollected for more than 90 days after written notification that work is complete will be held subject to a storage fee. Pieces uncollected for more than 12 months may be disposed of after written notice to the last known contact address.

5. Intellectual Property

All content on this website — including text, photographs, layout, and design — is the property of Tickwright or its licensors. You may not reproduce, copy, or republish any part of this website for commercial purposes without written permission.

Service records, custodianship files, and photographic inventories produced by Tickwright are prepared for the benefit of the client but remain the intellectual property of Tickwright until full payment for the relevant service is received.

6. Payment Terms

Published service prices are in Malaysian Ringgit (RM). Prices include labour and standard consumables (gaskets, lubricants) but exclude parts costs, which are itemised separately and agreed before sourcing begins.

• Payment is due upon collection of the piece or, for the Custodianship Programme, in advance at the commencement of each annual term
• Accepted payment methods: cash, bank transfer, or DuitNow QR
• If the scope of work changes during service, a revised estimate will be provided and agreed before further work proceeds
• If you choose not to proceed after an inspection has been completed, a bench inspection fee may apply and will be advised at intake

Cancellation of Custodianship Programme: The arrangement may be paused or ended at any point without penalty. A pro-rated refund of the unused portion of the annual fee will be issued, less the cost of any services already delivered.

7. Service-Specific Terms

7.1 Quartz & Battery Module Care

This service covers battery replacement with movement inspection, contact cleaning, gasket renewal, and pressure verification. Work is typically completed same day. If additional faults are identified during inspection that fall outside this scope, you will be contacted before further work is carried out.

7.2 Vintage Automatic Rebuild

Full rebuild of automatic calibres with a bench scope of four to six weeks. This includes donor-part sourcing where required and is subject to parts availability. If original parts are no longer available and suitable donor parts cannot be sourced, we will advise you before proceeding. Twelve months of workmanship coverage applies to the labour component of this service.

7.3 Collection Custodianship Programme

Annual arrangement requiring a minimum of six mechanical pieces. Includes two full movement services, photographic inventory, storage advisory, and a maintained custodianship file. Parts costs for any additional repairs identified during the year are not included and will be quoted separately.

8. Workmanship Coverage

Vintage automatic rebuilds carry twelve months of workmanship coverage on the labour from the date of collection. This covers faults that arise directly from our work. It does not cover:

• Damage resulting from impact, water ingress, or misuse after collection
• Natural wear of components beyond the scope of the original rebuild
• Modifications or interference by third parties after collection

Coverage for quartz and battery services applies to the gasket and seal for the duration appropriate to the cell and materials used, as noted in the service record.

9. Disclaimers

Tickwright takes reasonable professional care in all work carried out. However, we do not make representations about the future performance, longevity, or resale value of any piece following service. Watch movements are complex mechanical instruments and the outcome of any repair is subject to the condition and history of the piece.

This website is provided for information purposes. Content is accurate to the best of our knowledge but may not reflect the most current service scope or pricing at the time of reading. Please contact us to confirm current details before making decisions based on website content.

10. Limitation of Liability

To the extent permitted by Malaysian law, Tickwright's total liability to you in connection with any service is limited to the amount paid by you for that service. We are not liable for indirect, consequential, or special damages.

Tickwright shall not be liable for delays or failures caused by events outside our reasonable control, including supply chain disruption affecting parts availability, natural events, or other force majeure circumstances. We will notify you of any such delays promptly.

11. Indemnification

You agree to indemnify and hold Tickwright harmless from any claims, losses, or expenses arising from your breach of these Terms, your misrepresentation about ownership or authority over a piece, or your misuse of this website.

12. Termination

Either party may end a service arrangement at any time before work commences. Once bench work has begun on a piece, the cost of work completed to that point remains payable. The Custodianship Programme may be ended at any time without penalty, subject to the refund terms in Section 6.

13. Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute, we ask that you contact us in the first instance at [email protected] so that we can attempt to resolve the matter informally. If informal resolution is not achieved, disputes shall be subject to the jurisdiction of the courts of Penang, Malaysia.

Consumer disputes may also be referred to the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia) for matters within its jurisdiction under the Consumer Protection Act 1999.

14. General Provisions

• Entire agreement: These Terms, together with any written service agreement, constitute the entire agreement between you and Tickwright regarding the subject matter hereof.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• No waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it subsequently.
• Assignment: You may not assign your rights or obligations under these Terms without our written consent.
• Notices: Notices to Tickwright should be sent to [email protected] or delivered in writing to our workshop address.

15. Changes to These Terms

We may revise these Terms from time to time. Changes take effect when posted on this page with an updated "Last Updated" date. Your continued use of this website or our services after changes are posted constitutes acceptance of the revised Terms.

16. Contact Information